Vendor Experience

Centech Solutions is an Independent Consultancy
We are vendor agnostic. We do not enter into affiliations, alliances or partnerships with third party vendors or suppliers of hardware, software, telecommunications providers or outsourcing services. We do not receive compensation for referrals or product sales from any vendor, which preserves our ability to provide truly independent consulting recommendations and advice.

Vendor Expertise
Centech has current experience with these contact center vendor products and services, and more.

Telecommunications and VoIP Systems:

Aspect
Avaya
Cisco
Genesys
Five9
InContact
Interactive Intelligence
Microsoft Lync
SAP/WiCom/BCM
ShoreTel
NorTel
AT&T
CenturyLink
Verizon/MCI
Sprint
Windstream/Paetech

Performance Optimization (Workforce Planning, Quality Monitoring, Performance Management):

Aspect
Verint/Witness/Blue Pumpkin
IEX/Nice
Calabrio
ForeScite

CRM Software:

Salesforce
Oracle
SAP
Siebel
PeopleSoft
Remedy
Advantage
Navision

Outsourcing:

Alorica/West
ContactUS
Convergys
Molina Healthcare
PRC
Sitel
Teleperformance
TeleTech